Barclays Bank Plc
Financial Ombudsman decision DRN8262948 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc sent statements to his old address after he had notified it of his new addressIdentity checks and access
Barclays provided poor customer service in failing to log Mr B’s complaint promptly and correctlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8262948.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.