LeasePlan UK Limited

Financial Ombudsman decision DRN8260157 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

did not make it clear that VAT would be added to the excess mileage chargeCharges and fees

Mrs W has not been provided with the service she should haveService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8260157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.