Lloyds Bank PLC

Financial Ombudsman decision DRN8251571 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains that the change Lloyds Bank PLC made to the way they charge for her overdrafts is unfair.Charges and fees

Miss G says they didn’t treat her fairly when she was in financial difficultySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8251571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.