TSB Bank plc

Financial Ombudsman decision DRN8250614 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I do not consider that TSB has acted unreasonably by charging her for using her overdraft.Charges and fees

Mrs D complains that TSB Bank plc applied an overdraft to her current account when she had not asked it to.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8250614.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.