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Mercedes-Benz Financial Services UK Limited
Financial Ombudsman decision DRN8246997 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr B complains about the annual mileage and guaranteed future value under his hire purchase agreementProduct mis-sold
Mercedes-Benz Financial Services accepts that it didn’t respond to Mr B’s initial letter and that there was a delay in his complaint being set upComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8246997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.