Next Retail Limited
Financial Ombudsman decision DRN8246665 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Information from Mr D’s credit file and other sources had led it to believe that lending him more money could lead to him experiencing future difficulties in repaying his debt – specifically his credit file had shown him in arrears with another lenderCredit file reporting
The failure completely to fulfil Mr D’s order was a mistake, for which it apologised and offered him £25 in compensation for its poor serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8246665.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.