HSBC Bank plc

Financial Ombudsman decision DRN8232274 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

HSBC blocked Mrs D’s credit card. It did so by mistake but HSBC has said that it’s no longer prepared to offer Mrs D a credit card.Account closed or refused

HSBC’s systems weren’t able to respond effectively to the agreement it had made with Mrs D following this service’s previous intervention. It therefore chased her for arrears when it shouldn’t have done so.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8232274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.