NRAM Limited

Financial Ombudsman decision DRN8229399 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

adverse information has been put on their credit fileCredit file reporting

complain that NRAM plc didn’t collect a mortgage payment by direct debit from them as arrangedMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8229399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.