Santander UK Plc
Financial Ombudsman decision DRN8226851 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr G complains that Santander UK plc didn’t let him know when the fixed term ended on his mortgage.Mortgage administration
Santander accepts that it has made a mistake and provided inadequate customer service by sending letters to the wrong address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8226851.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.