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HSBC Bank plc
Financial Ombudsman decision DRN8221379 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
complain that they received poor customer service from HSBC Bank Plc when they applied for a buy-to-let mortgageMortgage administration
The complaint made to the Head of Premier Banking went unanswered and delays were also experienced in their other complaint being answeredComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8221379.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.