Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN8221097 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mrs R complains that Hitachi Capital (UK) PLC mis-sold her three fixed sum loans.Product mis-sold

Mrs R’s representative has explained Mrs R should be treated as a vulnerable consumer because of her age and health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8221097.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.