Lowell Financial Ltd

Financial Ombudsman decision DRN8218420 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

it received information from credit reference agencies but this was a “mistrace”Credit file reporting

I have listened to the calls he made to Lowell and I don’t think Lowell did anything wrong or treated Mr R disrespectfully in the callsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8218420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.