Santander UK Plc
Financial Ombudsman decision DRN8215839 Not upheld
Not upheldoutcome, as published by the Ombudsman
£105redress stated in the decision
Tue Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
unfairly blocked his accountFunds blocked or frozen
wouldn’t accept his passport as proof of his identityIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8215839.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.