Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›
MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN8214274 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr R has complained Marks & Spencer Financial Services plc, trading as M&S Bank, won’t refund him £3,999 for a transaction he didn’t make.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8214274.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.