Swift Cash UK Limited

Financial Ombudsman decision DRN8205105 Upheld

Upheldoutcome, as published by the Ombudsman

£1,985redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mrs B said that she believed the missing £30 may represent charges imposed by Swift Cash.Charges and fees

Mrs B complains that Swift Cash UK Limited did not send the money transfer she paid it for.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8205105.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.