NewDay Ltd

Financial Ombudsman decision DRN8203015 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs S complains that an account with NewDay Limited, trading as Aqua, has been set up in her name and that she is being held liable for the spending on the account that she didn’t make or authorise.Unauthorised transaction

It has also recorded adverse information on Mrs S’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8203015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.