Lloyds Bank PLC

Financial Ombudsman decision DRN8201943 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

didn’t correctly open a savings account he’d applied for in both his and his wife – Mrs R’s – names as joint account holdersAccount closed or refused

funds weren’t transferred out of the account to a building society when he made a faster payment in the branchPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8201943.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.