TSB Bank plc

Financial Ombudsman decision DRN8199204 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

I don’t think the applications made on 31 December should have been accepted.Irresponsible lending

I order TSB Bank plc to repay all interest and charges applied to Miss M’s current account relating to the use of her authorised overdraft facility from 31 December 2017.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8199204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.