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NewDay Ltd
Financial Ombudsman decision DRN8192662 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
his complaint should be considered under section 75 Consumer Credit Act 1974Card dispute or chargeback
Mr P complains about the service received from NewDay Ltd when he raised a complaint about some disputed transactionsComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8192662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.