HFC Bank Limited
Financial Ombudsman decision DRN8191932 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mr C complains that HFC Bank Limited has wrongly deducted loan repayments from his account.Unauthorised transaction
He says he been the victim of fraud, in that the signature on the loan application form does not match his own.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8191932.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.