Santander UK Plc
Financial Ombudsman decision DRN8185564 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
didn’t change his account from a fee-paid packaged bank account to a fee-free account when he requested itCharges and fees
Santander has recorded a number of defaults on his credit file without giving him notice of its intention to do soCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8185564.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.