Barclays Bank Plc
Financial Ombudsman decision DRN8177232 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Bereavement and power of attorney
In the Ombudsman’s words
Miss O and Mr O were also unhappy about delays in the Grant documentation being scanned and processed.Payment delayed or failed
The estate of Ms O, represented by Miss O and Mr O, complains Barclays Bank Plc (“Barclays”) made mistakes in payments during the administration of the estateBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8177232.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.