Erudio Student Loans Limited

Financial Ombudsman decision DRN8175497 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Subject to her applications being successful make arrangements to remove the default and any other adverse information recorded on Ms T’s credit file in relation to this account from July 2014.Credit file reporting

Ms T’s circumstances aren’t “ordinary”. I’ve now seen two separate opinions from medical professionals attending Ms T. In summary both conclude her condition affects both her memory and her ability to deal with daily living issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8175497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.