Bank of Scotland Plc

Financial Ombudsman decision DRN8170772 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

following his wife’s deathBereavement and power of attorney

Halifax accepts it hasn’t dealt with Mr P very well. It gave poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8170772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.