National Westminster Bank Plc

Financial Ombudsman decision DRN8164743 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Treatment in financial difficulty

In the Ombudsman’s words

transferred funds from his current account to cover his charge card balance without his agreementUnauthorised transaction

did it act reasonably in helping him resolve his banking problemsTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8164743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.