Lowell Financial Ltd

Financial Ombudsman decision DRN8149930 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs P complains that Lowell Financial Ltd has been wrongly pursuing her for a debt which is not hers, and that this has affected her credit rating.Credit file reporting

I think the two letters probably resulted from two separate efforts to trace Miss P... it would have been much better if the Lowell businesses had passed on and acted upon information about Mrs P’s call in 2015 saying that she was not connected with Miss PService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8149930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.