National Westminster Bank Plc

Financial Ombudsman decision DRN8144806 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

NatWest has acknowledged its error in relation to how the overdraft extension was applied to the account, and then withdrawn.Irresponsible lending

Refund to Mr and Mr F any charges (excluding interest) applied to the account after 9 October 2012Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8144806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.