Santander UK Plc
Financial Ombudsman decision DRN8137994 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
It did delay processing the grant of probateMortgage administration
Mrs C, as executor of her late husband’s estate, complains about the poor service she received from Santander UK plc following his death.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8137994.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.