Santander UK Plc
Financial Ombudsman decision DRN8136712 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B complains that Santander UK Plc won’t refund money taken out of Miss M’s account between 2012 and 2014. She says Santander failed in its duty of care because it allowed withdrawals and spending that was not made by Miss M and out of character for how she used her account.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8136712.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.