National Westminster Bank Plc

Financial Ombudsman decision DRN8134860 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

It had removed any credit searches carried out from Mr M’s credit fileCredit file reporting

Mr M has complained about poor customer service from National Westminster Bank Plc when he applied to mortgage a property in Northern Ireland.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8134860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.