Santander UK Plc
Financial Ombudsman decision DRN8133623 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Santander has told us that its system can’t generate statements in the standard format after the account has been closed following the death of the account holder.Mortgage administration
Mrs G, as power of attorney for the executor of the estate of Mrs S, complains that Santander UK Plc haven’t provided credit card statements for all of the amount owing on Mrs S’s credit card account.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8133623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.