HSBC Bank plc

Financial Ombudsman decision DRN8126821 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr B’s account was subsequently closed on 5 September 2013.Account closed or refused

HSBC says that Mr B’s signature did not match that held on its records and it therefore could not follow his instructions.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8126821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.