Alphabet (GB) Limited

Financial Ombudsman decision DRN8126368 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Alphabet haven’t added any interest or charges for missed payments.Charges and fees

There were also some problems with the direct debit payments that were set up as part of the hire agreement. The advance rental and first regular payments didn’t go through as they should have in September and October 2016.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8126368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.