HSBC Bank plc

Financial Ombudsman decision DRN8126013 Upheld

Upheldoutcome, as published by the Ombudsman

£2,923redress stated in the decision

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

HSBC Bank plc didn’t act fairly or reasonably when dealing with their mortgage application, particularly in the arrangements it made for a survey.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8126013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.