Firms › Erudio Student Loans Limited ›
Erudio Student Loans Limited
Financial Ombudsman decision DRN8119401 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr H complains that Erudio Student Loans Limited has mismanaged his student loan account.Treatment in financial difficulty
The business has apologised for the administrative error which meant that his deferment was not processed.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8119401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.