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J.D. WILLIAMS & COMPANY LIMITED

Financial Ombudsman decision DRN8113994 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Industry guidance sets out that customers should be treated with ‘forbearance’, and positively and sympathetically, when experiencing financial difficulty.Treatment in financial difficulty

unfairly charged her interest and fees on a debt she owed itCharges and fees

update Miss P’s credit file to reflect thisCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8113994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.