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Tesco Personal Finance Limited
Financial Ombudsman decision DRN8106018 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Ms H says that she has been treated unfairly through charges and interest on her credit card accountCharges and fees
Ms H complained to Tesco and it didn’t agree with her. The adjudicator did not uphold the complaint. Ms H do not agree so this complaint has been passed to me.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8106018.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.