HSBC Bank plc

Financial Ombudsman decision DRN8105840 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

It also entered into an agreement with him to settle the debt over a period of time, but Mr J failed to keep up the payments.Treatment in financial difficulty

He also says that the bank compounded his debt unfairly by adding charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8105840.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.