GE Money Home Lending Limited

Financial Ombudsman decision DRN8094061 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£96redress stated in the decision

Sat Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms B complains that her lender GE Money Home Lending Limited (GEM) was unreasonable and unsympathetic to her financial situation.Treatment in financial difficulty

GEM continued to levy interest charges even when she had agreed a repayment plan. GEM charged for debt counselling visits which she didn’t receive and solicitors’ fees which she knew nothing about.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8094061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.