Barclays Bank Plc
Financial Ombudsman decision DRN8093101 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Barclays apologised for the service Miss F had received. It accepted that she’d not been given the right information about the timescales for the process of looking to recall money that had gone to the wrong account.Payment delayed or failed
She recently received a letter about the complaint that had the wrong name on and which suggested the complaint had been resolved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8093101.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.