Sainsbury's Bank Plc

Financial Ombudsman decision DRN8091358 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr K, on behalf of Mrs K, says Sainsbury’s Bank plc failed to give consistent advice when his mother wanted to close her accounts.Account closed or refused

He says £250 compensation for the distress and inconvenience this caused isn’t enough, and asks for a donation of £5,000 to a charity of Mrs K’s choice.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8091358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.