Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN8090654 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs C asked Tesco to recover the payment, which it did by means of chargeback.Card dispute or chargeback
Tesco also apologised for giving Mrs C misleading information when she called it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8090654.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.