Santander UK Plc
Financial Ombudsman decision DRN8087177 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The new offer was for the same rate of interest and valid until the same expiry date as the earlier offer.Interest and rates
Mr L complains that Santander UK Plc approved his mortgage, but then refused to honour the terms including the interest rate beyond the date it setMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8087177.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.