Bradford & Bingley Limited

Financial Ombudsman decision DRN8078869 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

the bank’s letters in early 2017 which told Mr M that the mortgage would have to be paid within 15 days, or there would be legal action, were unreasonableTreatment in financial difficulty

Bradford & Bingley failed to tell Mr M that Mrs H’s mortgage would have to be redeemed within 12 months of her deathMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8078869.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.