Lloyds Bank PLC

Financial Ombudsman decision DRN8072692 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

So Lloyds blocked Miss T’s cardFunds blocked or frozen

Miss T has complained to Lloyds Bank PLC (‘Lloyds’) about not being able to use her debit card overseas.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8072692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.