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Firstplus Financial Group Plc
Financial Ombudsman decision DRN8072625 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The interest rate when they took the loan was just over 5% more than the Bank of England base rate at the time – the interest rate they are paying now is over 12% more than the base rate.Interest and rates
Failed to provide adequate information regarding the interest being applied to their mortgage account.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8072625.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.