Express Gifts Limited

Financial Ombudsman decision DRN8071377 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

amended the details that were entered on her credit file so that this issue will no longer affect her credit ratingCredit file reporting

compensate her for its handling of this matterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8071377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.