National Westminster Bank Plc

Financial Ombudsman decision DRN8070379 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that National Westminster Bank Plc unfairly blocked and then closed his account without notice.Account closed or refused

I think the lack of warning to Mr R about blocking his account and the service he received from NatWest caused him difficulties which were exacerbated by his disabilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8070379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.