Barclays Bank Plc
Financial Ombudsman decision DRN8061558 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Barclays hadn’t updated its records with their change of addressIdentity checks and access
Barclays has apologised for the service Mr K received on its web chat and for the number of phone calls he had to makeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8061558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.