Bank of Scotland Plc

Financial Ombudsman decision DRN8057555 Not upheld

Not upheldoutcome, as published by the Ombudsman

£55redress stated in the decision

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

complain that their current account with Bank of Scotland plc (trading as Halifax) isn’t showing on their credit reference file.Credit file reporting

Halifax accepts that due to a system failure the only way Mr and Mrs D’s account can appear on their credit reference file is to open a new account. It accepts Mr and Mrs D received some poor customer service during their complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8057555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.